Donation & Refund Policy
Last updated: 18 Oct 2025
Eco Echoes Foundation is a registered non‑profit. We are committed to transparent utilisation of funds in line with our objectives across environment, nutrition and community upliftment.
Use of donations
- Donations are applied to approved projects and operational needs necessary to run those projects.
- Where a campaign is fully funded, contributions may be redirected to similar high‑priority work.
- Periodic impact updates are shared via our website, social channels or email.
Receipts and 80G
- Official receipts are generated after successful payment and sent to the email provided.
- For 80G eligibility, please enter accurate donor details including PAN when requested.
- If you did not receive a receipt, contact us via the Connect page.
Refunds
Donations are non‑refundable as they are put to immediate charitable use. However, we will review cases such as:
- Duplicate charges or erroneous transactions.
- Technical failure leading to payment capture without receipt.
- Unauthorised card usage reported by the rightful owner.
Requests should be raised within 7 days of the transaction with payment proof and contact details.
Approved refunds are processed to the original payment method; processing timelines depend on your bank/payment provider.
Payment security
Payments are handled via reputed payment gateways using industry‑standard security. We do not store full card details.
Contact
For donation queries or refund requests, please reach us through the Connect page with your name, date, amount, and transaction reference.